Effective Date: 18/8/2025
Last Updated: 18/8/2025
Welcome to IRTS (https://irts.co.in/).
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us, including through our use of the WhatsApp Business API.
By using our website or communicating with us through WhatsApp or other channels, you agree to the practices described in this Privacy Policy.
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- Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, company details, or other identifiers you provide when contacting us.
- Communication Data: Messages, inquiries, and information shared by you via WhatsApp, email, or our website contact forms.
- Technical Information: IP address, browser type, device details, and website usage data.
- Transactional Data: Records of services requested, purchased, or inquiries made.
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- How We Collect Information
- Directly from you when you submit forms, call us, or send us WhatsApp messages.
- Automatically through cookies and analytics tools when you browse our website.
- Through WhatsApp Business API when you opt-in to receive updates or support from us.
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- Purpose of Using Your Information
- We use the collected information to:
- Provide and improve our services.
- Respond to your queries, requests, or complaints.
- Send confirmations, updates, and notifications via WhatsApp or other communication channels.
- Share service-related announcements, offers, and alerts (only with your prior consent).
- Maintain records for legal and business purposes.
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- WhatsApp Business API Usage
- Messages sent via WhatsApp are protected with end-to-end encryption.
- We only send messages to users who have provided clear opt-in consent.
- You can opt out anytime by replying with “STOP” or contacting us directly.
- We may use WhatsApp-approved templates for notifications and updates.
- Conversations may be stored securely on our servers or those of our authorized service providers.
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- Data Sharing & Disclosure
- We do not sell or rent your personal information. However, we may share information with:
- Business Solution Providers (BSPs): To facilitate WhatsApp messaging services.
- Service Providers & Partners: IT hosting, analytics, payment processors, or logistics providers.
- Legal Authorities: When required by law, regulation, or to protect our rights.
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- Data Retention
- We retain your personal data only as long as necessary for business, legal, or regulatory purposes.
- WhatsApp chat history and records are periodically reviewed and securely deleted when no longer required.
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- Data Security
We implement reasonable security measures including encryption, secure servers, restricted access, and regular audits to safeguard your information against unauthorized access or misuse.
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- Your Rights
Depending on applicable laws (including India’s IT Rules and international frameworks such as GDPR, if relevant), you have the right to:
- Access, update, or correct your personal information.
- Withdraw consent for receiving WhatsApp messages or marketing communications.
- Request deletion of your personal data, subject to legal or contractual obligations.
- File a complaint with the appropriate data protection authority if you believe your rights are violated.
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- Cookies & Tracking
Our website may use cookies and similar technologies to enhance user experience and analyze traffic. You may disable cookies in your browser settings, but certain features may not function properly.
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- Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
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- Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
